Airports Moving Towards Self-Service

Airports Moving Towards Self-Service

A new survey by SITA (Société Internationale de Télécommunications Aéronautiques)shows that more self-service kiosks, self-bag drops and self-boarding services are going to appear more frequently at international airports. Almost all of the global airports surveyed in the report outlined plans to invest in this type of technology over the next three years. By 2017, an estimated 86% of airports plan to offer self-service check-in, 74% of airports plan to introduce self-service bag drop, and 52% plan to introduce self-boarding. Airports also plan to invest more heavily in mobile notifications including way-finding, security wait times, and retail services.

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